Privacy Policy

Last updated: June 5, 2026

KHAAL CRAFT LLC operates this website and online store under the brand name Khaal & Craft. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, contact us, or use our services.

Khaal & Craft is powered by Shopify, which helps us provide our online store, checkout, payment processing, order management, and related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

We may collect the following types of personal information:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Purchase history

• Return and exchange information

• Account information, if you create an account

• Customer service messages and communications

• Device information, such as IP address, browser type, device type, and network details

• Website usage information, such as pages viewed, products viewed, and interactions with our website

We do not directly store full payment card numbers. Payment information is processed through Shopify, Shopify Payments, and/or other payment service providers.

How We Collect Information

We collect personal information in the following ways:

• Directly from you when you place an order, create an account, contact us, or submit information through our website

• Automatically through cookies, pixels, analytics tools, and similar technologies

• From service providers that help us operate our store

• From third-party partners such as payment, shipping, analytics, marketing, and fraud-prevention providers

How We Use Your Information

We use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Manage returns, exchanges, and refunds

• Provide customer support

• Communicate with you about your order, account, or inquiries

• Improve our website, products, and customer experience

• Send marketing emails or advertising where permitted

• Detect, prevent, and respond to fraud, misuse, security issues, and unauthorized activity

• Comply with legal, tax, accounting, customs, and business requirements

Sharing Personal Information

We may share personal information with:

• Shopify and related systems used to operate our online store

• Payment processors

• Shipping carriers and fulfillment partners

• Manufacturing and order-support partners where necessary to fulfill your order

• Customer support, analytics, marketing, and website service providers

• Fraud-prevention and security providers

• Legal authorities, regulators, or other parties when required by law or necessary to protect our rights, customers, business, or services

We do not sell personal information in the ordinary sense of directly exchanging personal information for money.

Shopify

Our store is hosted on Shopify. Shopify processes personal information to support store operations, checkout, payments, fraud prevention, analytics, security, and other services needed to operate our online store.

You can review Shopify’s Privacy Policy here:

https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website performance, improve customer experience, and support marketing or advertising.

You may be able to control cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Marketing Communications

If you sign up for marketing emails or otherwise consent where required, we may send you promotional messages, product updates, offers, and brand communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing personal information.

Children’s Privacy

Our services are not intended for children under the age of majority in their location. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security

We take reasonable measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and operate our business.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to request:

• Access to your personal information

• Correction of your personal information

• Deletion of your personal information

• A copy of your personal information

• Opt-out of marketing emails

• Restriction or objection to certain processing where applicable

To make a privacy request, contact us at:

Email: admin@khaalcraft.com
Phone: +1 970 447 0578

We may need to verify your identity before completing certain privacy requests.

International Processing and Transfers

Your personal information may be processed in countries outside your own, including where Shopify, our service providers, manufacturing support, shipping partners, or business operations are located. These countries may have different data protection laws than your country.

By using our services, you understand that your information may be processed and transferred as necessary to operate our business and fulfill orders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last updated: 06/05/2026

Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

Contact Us

For questions, requests, or concerns about this Privacy Policy or our handling of personal information, contact us at:

KHAAL CRAFT LLC
Brand: Khaal & Craft
Email: admin@khaalcraft.com
Phone: +1 970 447 0578
Website: https://khaalcraft.com

Manufacturing / Operations Support Address:
Plot #106, Nadar Chowk, Rohi Nala
Gajjumatta
Lahore, Punjab 54000
Pakistan