Shipping policy

Last updated: October 30, 2026

Welcome to KHAAL&CRAFT, operated by KHAAL CRAFT LLC.

We are committed to delivering our leatherwear with care. This policy explains how orders are processed, manufactured, shipped, and delivered.

1. Order Processing & Production

Our products are available in three categories:

Ready to Ship

Products available in stock are normally dispatched within 24–48 hours after order confirmation.

Standard Size — Made to Order

Standard-size garments manufactured after an order is placed normally require 5–7 business days for production.

Production begins once the order and any necessary specifications are confirmed.

Made to Measure — Custom Size

Made-to-measure garments require individual pattern development, cutting, and manufacturing according to the customer's measurements.

Estimated production time: 10–15 business days.

Production begins once all required measurements and specifications have been received and confirmed.

Complex customization, measurement clarification, or unexpected production circumstances may require additional time.

Production time and shipping transit time are separate.

2. Shipping Rates & Availability

We offer shipping to selected domestic and international destinations.

Shipping costs, available delivery services, and any applicable free-shipping offers are determined by the destination, order details, and current shipping promotions.

All applicable shipping charges are displayed at checkout before payment.

Shipping offers and promotional terms may change from time to time. The shipping terms confirmed at checkout apply to the order.

3. Estimated Delivery Times

Delivery timelines depend on the shipping destination, carrier, customs clearance, and service availability.

Estimated transit times begin after an order has been dispatched.

Where available, estimated delivery information will be displayed at checkout or provided through shipping confirmation and tracking updates.

Delivery estimates are not guaranteed arrival dates.

For made-to-order and made-to-measure products, the applicable production period must be added to the shipping transit time.

4. Shipping Confirmation & Tracking

Once an order is dispatched, tracking information will be provided where available.

Customers may receive tracking details by email, through their customer account, or on the order-status page.

Please allow time for carrier tracking information to become available.

5. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other customs-clearance charges.

The treatment of these charges depends on the destination and the delivery terms applicable to the order.

Where KHAAL&CRAFT expressly confirms that duties or taxes are included, they will be handled according to those terms.

Otherwise, applicable customs duties, taxes, and related charges may be the customer's responsibility, subject to applicable law.

6. Shipping Addresses & Order Changes

Customers are responsible for providing accurate and complete shipping information.

If you need to correct an address or request an order change, contact support@khaalcraft.com as soon as possible.

We will make reasonable efforts to assist, but changes may not be possible after production or dispatch has begun.

Carrier redirection services may be restricted or subject to additional charges.

7. Shipping Delays

Shipping and delivery may occasionally be affected by customs inspections, public holidays, adverse weather, transportation interruptions, courier disruptions, high order volumes, or other circumstances outside our reasonable control.

We will provide reasonable assistance and communicate significant delays where possible.

8. Failed, Refused & Unclaimed Deliveries

If a shipment cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the parcel, or unpaid applicable customs charges, the package may be returned to the sender.

Additional shipping, return, or carrier costs may apply where permitted by law.

Any applicable refund or deduction will be handled in accordance with our Returns & Refunds Policy and consumer-protection requirements.

9. Lost, Damaged & Incorrect Shipments

If your shipment appears lost, arrives damaged, or contains an incorrect item, contact support@khaalcraft.com promptly.

Please include your order number, available tracking details, and photographs where relevant.

We will investigate and provide an appropriate resolution according to our Returns & Refunds Policy and applicable law.

10. Multiple Items & Separate Shipments

Orders containing multiple products may be shipped together or separately depending on stock availability and production schedules.

Where shipments are separated, customers may receive additional tracking information.

11. Returns & Refunds

Eligible standard-size products, including eligible standard-size made-to-order items, may be returned within 30 calendar days of delivery, subject to our Returns & Refunds Policy.

Approved eligible returns are refunded to the original payment method.

Made-to-measure, custom-size, and personalized products are generally excluded from change-of-mind returns, without affecting mandatory rights relating to defective or incorrectly supplied goods.

Return-shipping responsibilities and other conditions are explained in our Returns & Refunds Policy.

12. Consumer Rights

Nothing in this policy limits mandatory consumer rights under applicable law.

Delivery responsibility, refunds, cancellations, and remedies for missing or defective goods will be handled in accordance with applicable legal requirements.

13. Policy Updates

We may update this policy as our production operations, shipping services, carrier arrangements, or applicable legal requirements change.

Orders already accepted remain subject to the applicable terms agreed at purchase and any mandatory consumer rights.

14. Contact Us

KHAAL&CRAFT
Operated by KHAAL CRAFT LLC

Email: support@khaalcraft.com
Phone: +1 970 447 0578
Website: https://khaalcraft.com

Manufacturing & Operations Support Address:

Plot #106, Nadar Chowk, Rohi Nala
Gajju Mata, Lahore, Punjab 54000
Pakistan

This location is not a general customer return address. Please contact our support team for authorized return instructions.